Customer Service Policy

At Leatherman, we are committed to providing exceptional customer service to ensure your shopping experience is smooth, convenient, and satisfying, with our team dedicated to addressing your questions, concerns, and needs with professionalism and efficiency every step of the way. For any inquiries, assistance with orders, returns, refunds, or product information—including details about our Multi-Tools, Knives, or Pocket Tools such as sizing, materials, care instructions, or functionality—please visit the "Contact Us" page on our website, where our customer service team is available to respond to your messages in a timely manner. We provide full support for all orders placed on our website, including order status updates, shipping information, and order modifications where possible, and if you have questions about your order—such as shipping timelines, tracking details, or order confirmation—please reach out via the "Contact Us" page for prompt assistance. All orders are shipped within 1-3 business days after payment confirmation, with an estimated delivery time of 6-12 business days, and we offer free global shipping on all orders, bearing all relevant customs duties and taxes so no additional fees will be charged to you. We offer a 60-day return policy for all products, and if you wish to initiate a return, please contact our customer service team through the "Contact Us" page to request a return authorization and detailed return instructions; once we receive and inspect your returned item (in its original, unused condition with original packaging), we will process your refund within 5-10 business days with no additional fees deducted from your refund. All prices on our website and all transactions are conducted in USD (United States Dollars), and if you encounter any issues with payment processing or have questions about currency-related matters, please contact our customer service team for assistance. Your satisfaction is our top priority, and we strive to resolve all customer inquiries and issues efficiently, dedicated to making your shopping experience with Leatherman a positive one.